Complaint Handling Process

Last Updated: April 2026

All customer complaints related to website design, Optimize search visibility services, and website maintenance provided by Luxseys LLC will be handled based on mutual agreement and cooperation. In case no agreement can be reached, either party has the right to submit the case to the competent authorities in accordance with applicable laws.

1. Complaint Submission Methods

Customers may submit complaints through the following channels:

• Email: [email protected]
• Address: 1531 E Bradford Pkwy Ste 200, Springfield, MO 65804, United States
• Website: https://luxseys.com/
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

2. Complaint Handling Process

Step 1: Submit Complaint

Customers submit complaints regarding website services, Optimize search visibility performance, or maintenance issues that have not been properly fulfilled through the available channels listed above.

Step 2: Review & Processing

We will receive the complaint and verify all relevant technical and service-related information to assess the issue.

Step 3: Response

Luxseys will provide a response within 03 working days after the verification and resolution process is completed.

3. Resolution Commitment

We are committed to resolving complaints quickly, transparently, and fairly to protect customer rights and ensure service quality.

In cases beyond our authority or control, customers may escalate the matter to relevant legal authorities in accordance with applicable regulations.